Oil change scams: Hidden camera investigation on what really happens to your car (CBC Marketplace)

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CBC Marketplace finds aggressive upselling and services paid for but not performedTo read the full story:

When you trust someone else to take care of your car, can you trust that they're not taking you for a ride? Our undercover investigation reveals ripoffs at a popular oil change chain. We're going in for the advertised $19.99 oil change, but you won't believe the charges we end up with. And did they even do the work? We go up on the hoist to show you what’s really going down at these oil change shops.

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Download — Oil change scams: Hidden camera investigation on what really happens to your car (CBC Marketplace)

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💬 Comments on the video

I really need to go to sleep and don't even have a car at the moment what the hell am I doing here

Author — Caelan Bacon


"They want their identities hidden"

*barely hides them and doesnt mask their voice*

Author — Josh Daniels


2:57 - _”All because the boss wants it that way.”_

But why would the boss want it that way in the first place?

Author — Josh Bacon


If a person breaks into my home and steals $200, that person will go to jail. The same should happen here.

Author — Larry James


"Fraud is theft with a smile"

Author — Spitting Truth


Did they remember to change their blinker fluid though?

Author — Paul Cosby


So they didn’t bring them to court? They just chased the owner a little and gave up? What a joke

Author — Emily Sanders


As a woman, I was in the quick lube work for 6 years, and I was darned good at it and also fast on my feet. But It would blow your ever-loving mind what goes on in some of those places.

While working at Quaker State Minit Lube, I was going to report an inside theft racket going on, to higher management. I certainly didn't want them to suspect me, if/when they found out about it. My boss accidentally discovered that I was going to talk to his boss (who happened to like and respect me). Well, my boss stopped me before I could, and told me that if I ever tried to go above his head again, he would cut my hours down to practically nothing.

On top of that, the crew would almost never check the power steering fluid properly, and would call out that it was "full". So sometimes when a concerned customer would be driving out of the building, I would stop them, lift their hood, and check it the _right_ way (by wiping the stick dry FIRST to get an accurate reading). Every single time I did this, their power steering fluid would indeed be low. And yes, I did take into consideration the temperature of the engine.

They would sell air filters to customers who didn't need them. In fact, many of those air filters looked clean as a whistle! I was made to try and do this too, but little did they know that while I was showing it to the customer, I was actually telling them that their air filter was just fine (which was the truth), and I'd report back to the crew that the customer wanted them to just blow it out for them.

They would also save oil that still looked clean that they'd just drained from a newer car, and pour it into empty Pennzoil or Quaker State oil bottles and use that for a customer who they knew was "cool" and would be paying cash. That money would then go into the crew's pockets. However, this customer would not know that used oil was being put back into their car's engine.

In addition, they would save those used clean-looking air filters that they took from the cars, and sell them as new, then keep the cash.

My boss started cutting my hours, anyway, because he knew what was going on, all along, and I think he was afraid that I might end up telling, anyway. Well, I finally found another job to replace it. In fact, it was one of the customers who helped me to get it, and he became one of my new employers as well as a close friend. 💕✔️

P.S. - This was almost three decades ago. And the last time I checked, that large oil change business went out of business.

Author — Bobbie Schroder


- Your tires seem to have some air stuck inside somehow, we can fix it but that'll be $100...

Author — klavss76


So let me get this straight, u guys got ripped off on purpose and didn’t go back and confront or anything? What was the point of this 😂

Author — Booya ENT.


A honest mechanic is as important as a good doctor.

Author — John Nolan


The blurred faces suck, I can clearly tell their main features enough to identify

Author — Prometheus 18562


This is why my husband does it himself...

Author — fitmissmom89 thomas


They needa send mark the mechanic in Economy Lube with a “oil change” 😂

Author — Isaiah Smithers


Sir it seems like your windows are a little dirty so we smashed them all and replaced them with cardboard thatll be 1000$

Author — retarded aunt


If Canadians are doing this to one another, no one is safe.

Author — Jangus


"sir, your car is used! you need a new one."

Author — WhereAreWE Living


"You really need to think about replacing your blinker fluid. Its about $29.99, unless you want our Eco-Friendly, gluten free fluid, which runs for $299.99"

Author — Jamie R


"looks like your car paint need's a fluid change"

Author — ahmadツ


"They were really nice"???
Wtf they just picked your pockets lady.

Author — Richard Fernandez